FAQ

How do I change my flights?

We have negotiated many different types of agreements with different airlines; thus, the rules and restrictions for exchanges and cancellations vary greatly if allowed at all. When allowed, airlines require that we collect a fee for the exchange plus any difference in fare when necessary. Exchange fees start at $125 and go as high as $350. Your exchange agent can tell you when you call.

I received an email advising of a refund I did not request

These refunds are typically for seat assignment requests that could not be fulfilled by the Airline or during a quality check if we detected an overcharge. This refund does not affect your airline ticket purchase.

What are the age requirements to rent a car?

In the United States, most car rental companies have a minimum age of 25 or above. There are exceptions, but the renter must pay a surcharge. In Europe, foreign driver restrictions vary from country to country. Drivers need to be a minimum of 18 in most countries and have a valid US drivers license. Please check the official website of the rental company. These sites generally have age restrictions posted there, as well as information regarding seat belt laws, child seat requirements, and speed limits.

What is the difference between Visa validity and duration?

Validity refers to the amount of time before a travel document expires. Duration refers to the maximum stay in a country that is permitted on a visa. A Brazilian multiple entry visa may have a validity of five years, however, the maximum duration of stay at any one time is 90 days.